Terms of Service

Last updated: 8 July 2026

These terms govern the provision and use of the services of DigiSoov OÜ (registry code 11025977) at billing.digisoov.ee. They consist of the general terms and the service-specific terms (server, domain, delivery and refund), which are integral parts of these terms.

I. General terms (service agreement)

1. Subject of the agreement

1.1. DIGISOOV provides services to the Client, and the Client uses them and pays for them as agreed in these terms and the price list.
1.2. Services are provided in accordance with the agreement, the rules and the price list, which form integral parts of the agreement.

2. Conclusion of the agreement

2.1. The agreement is a public offer.
2.2. The offer consists of giving the Client access to a server or its services and payment for the ordered services under the rules.
2.3. Accepting the agreement means the Client has reviewed the price list and the rules.
2.4. The agreement is concluded and enters into force when the Client obtains access to the services.

3. Rights and obligations of the parties

3.1. DIGISOOV undertakes to: ensure quality provision of the services; begin providing services upon conclusion of the agreement once the Client has met the rules; publish any changes to the rules and price list at least 30 days before they take effect at digisoov.ee; and provide services 24 hours a day without interruption, except during essential maintenance and repair work.
3.2. The Client undertakes to: comply with the agreement and the rules; and pay invoices on time or keep a positive account balance in line with the price list.

4. Cost and payment

4.1. Payment is made on the basis of invoices issued by DIGISOOV or by prepayment, depending on the chosen service.
4.2. The cost of services is set by the price list.
4.3. Invoices are sent to the Client by e-mail unless agreed otherwise.
4.4. When automated registration and payment systems are used, the invoice is generated at the time the order is placed.
4.5. If the payment due date is exceeded, the Client pays a late fee of 0.5% of the invoice amount for each day of delay.
4.6.–4.8. The Client pays all costs related to remedying network or equipment faults caused by the Client, as well as costs related to recovering debt, and is responsible for the accuracy of payments made.

5. Other terms

5.1. For additional services the parties conclude further agreements that form integral parts of the agreement.
5.2. If legislation, tariffs, mandatory charges or the consumer price index change, DIGISOOV may revise the rules and price list, notifying the Client as described in clause 3.1.
5.3. If the Client does not agree with the changes, they notify DIGISOOV in writing within 15 days of receiving the notice; in that case the agreement is terminated. Absence of objection is treated as acceptance.
5.4. The parties keep the Client’s login credentials (username and password) confidential. DIGISOOV is not liable for damage where the Client has disclosed their own data.
5.5. DIGISOOV does not transfer the Client’s data to third parties, except where required by law.
5.6. Disputes are resolved through negotiation; failing agreement, before a court of the Republic of Estonia.

6. Liability of the parties

6.1. The parties are liable for breach of obligations under the agreement, the rules and Estonian law.
6.2.–6.3. The Client is solely liable for the information and actions carried out on the network using their credentials.
6.4. DIGISOOV may temporarily suspend the services if the Client breaches the network usage rules.
6.5.–6.6. DIGISOOV is not liable for interruptions beyond its control, nor for the quality of communication lines operated by other organisations.
6.7. DIGISOOV is liable for loss of service only in case of its direct fault; liability does not exceed the cost of the service not received for the relevant period.
6.8. If the previous month’s invoice is unpaid, DIGISOOV may suspend the agreement.

7. The Client is prohibited from

The Client must not: 7.1. upload material that does not comply with the laws of the Republic of Estonia and the European Union; 7.2. distribute viruses or malware or otherwise disrupt the network; 7.3. send unauthorised and unsolicited e-mail (SPAM); 7.4. publish information inciting national, racial, religious or political hatred or violence; 7.5. host phishing pages or other malicious resources or steal users’ data; 7.6. infringe copyright; 7.7. host pornography involving minors or persons appearing to be minors, or animals; 7.8. sell goods restricted under Estonian law (alcohol, tobacco, medicines); 7.9. operate online casinos or gambling sites without the relevant licences.

8. Termination

8.2. On the Client’s initiative, the agreement is terminated with 15 calendar days’ notice by e-mail or post.
8.3. DIGISOOV may terminate the agreement without warning if the Client breaches these terms.
8.4. Failure to pay for services for more than 1 month is treated as the Client’s unilateral withdrawal.
8.5. If false data is provided, DIGISOOV may terminate the agreement without warning.
8.7. Termination does not release the Client from paying for services rendered and any debts.
8.8.–8.9. Rented property must be returned; rental fees are payable until the property is fully returned.

9. Force majeure

The parties are released from performance in the event of force majeure (natural disasters, epidemics, fires, orders of the authorities, etc.), for the duration of which performance is postponed. If force majeure lasts more than three months, either party may terminate the agreement unilaterally without compensation for damages.

10. Confidentiality and privacy

The parties keep each other’s business secrets. DIGISOOV does not disclose the Client’s data to third parties except with the Client’s consent or where required by law. The processing of personal data is described in the Privacy Policy.

11. Term of the agreement

The agreement is concluded for an indefinite term and terminated under clause 8. The parties notify each other of any change of their details within 15 days.

II. Server service terms

These terms apply to all server service agreements (web hosting, virtual private server, physical server rental); the general terms apply in addition.

Definitions

Virtual server — a limited resource of a physical server shared between several clients. Virtual private server (VPS) — a dedicated limited resource of a physical server. Physical server — a server in DIGISOOV’s possession. Working hours — Mon–Fri (excl. public holidays) 09:00–18:00. DIGISOOV Billing — the billing.digisoov.ee environment where the Client manages data, orders services and receives invoices.

Use of the server

The Client stores their materials and applications on the server according to the service description. The Client regularly makes their own backups and keeps software up to date. The Client is responsible for the server’s content and must not publish unlawful, immoral material or material infringing third-party rights (including copyrighted content without a licence). Software that overloads, disrupts or damages the server is prohibited and must be removed by the Client within 12 hours of DIGISOOV’s notice. Applications enabling spam or attacks (including port scanning, DoS/DDoS) and open proxy/DNS resolvers are prohibited.

Virtual server service

The Client receives a virtual server matching the chosen plan for managing a domain and creating domain-based e-mail addresses.

Backups

DIGISOOV makes daily backups of files and databases and retains them for 30 days (1 month). Restoration from a backup is carried out at the Client’s request and is a paid service according to the current price list.

Backups made by DIGISOOV do not relieve the Client of the obligation to keep their own copies of their materials. DIGISOOV is not liable for individual backup failures and does not guarantee the completeness of restoration in every case.

Virtual private server / physical server rental

The Client receives use of a limited VPS resource or one or more physical servers with agreed parameters; the servers remain physically in DIGISOOV’s possession. DIGISOOV may provide server housing in its server room (access control, logging door system, temperature +20–24 °C, humidity 40–60% RH, automatic fire suppression and alarm), a firewall-protected public IP, shared internet connectivity and uninterruptible power. The Client may administer the server themselves (receiving the administrator name and initial password) and complies with software licence terms. Placing a physical server outside the DIGISOOV server room adds a 10% risk fee and the server is handed over under an acceptance act. The minimum rental period is 1 calendar month; the server is returned in the same condition, otherwise DIGISOOV may charge an additional fee.

Availability (SLA)

Server unavailability does not exceed 2 hours in one calendar month during working hours, or 4 hours per month in total. A server is available when it meets the ordered parameters and is reachable from the public internet. Interruptions caused by pre-announced maintenance, faults in third-party communication networks, or unreasonably large cyberattacks are not counted as unavailability.

Maintenance and fault resolution

DIGISOOV gives at least 5 calendar days’ notice of planned maintenance; urgent work is carried out without prior notice. Faults are resolved within a reasonable time.

Suspension of service

DIGISOOV may suspend the server service immediately if the Client’s software causes faults or overload, attacks are directed at the Client, the Client overloads shared resources or breaches the terms of use.

Fees and billing

Payment starts from the moment the server is handed over or the service is made available and is made as periodic prepayment under the price list; a setup fee may apply. The Client pays for the service regardless of whether it is used. DIGISOOV may suspend the service immediately if the Client is more than 14 calendar days in debt.

Customer support

Support: DIGISOOV Billing, phone +372 55 651 404, e-mail info@digisoov.ee. During working hours, requests are responded to within 4 hours; outside working hours, within 8 hours of working hours resuming.

Liability

DIGISOOV is not liable for damage caused by the Client’s software, the Client’s acts/omissions in administering the server, third-party load or attacks (including DoS/DDoS) or the spread of viruses. DIGISOOV’s liability in providing the service is limited to one month’s cost of the service. The Client compensates for damage caused to the server.

III. Domain name registration terms

These terms apply to domain services; the general terms apply in addition.

Scope and conclusion

DIGISOOV submits, with the data provided by the Client, an application to register a domain name for the end user’s use, and reminds and offers to renew the registration. Depending on the domain, DIGISOOV acts as registrar or reseller; as a reseller, the rules of the third-party registrar apply. The domain agreement is concluded and takes effect upon payment for the registration. A renewal request is treated as a new order. The domain agreement does not create independent rights to the domain name for the end user — these arise between the end user and the registry (and, for a reseller, the registrar).

Client confirmations and obligations

The Client confirms that they have reviewed the rules and price list and, when registering in a third party’s name, hold the necessary authority. The Client pays for the domain service and all related fees, ensures the domain name does not infringe legislation, good practice or third-party rights (including trademarks), follows the rules, and submits the renewal order and pays the prepayment invoice so that it is received no later than 2 working days before the registration ends. DIGISOOV notifies of the renewal option at least 30 days before the period ends. Top-level domains are subject to the rules of the relevant registry (e.g. EURid for .EU) and ICANN.

Liability and expiry

DIGISOOV is not liable for the actions of the registry or registrar, does not guarantee registration of the domain name or the persistence of the registration, and is not liable for the lawfulness of the domain name’s use. DIGISOOV’s liability in domain name registration is limited to one year’s cost of the service. The agreement ends when the registration expires.

IV. Service delivery policy

Services are provided after payment for the order has been received, in accordance with the terms of the purchased services. The nature of the purchased services and the purchase date may affect the timing of the services.

V. Refund policy

Domain services. No refunds are made for domain services; the money-back guarantee does not apply to domain services.

Other services. For refunds and termination of other services, the general terms apply (including clause 8), together with the mandatory rights arising from consumer law.

Contact

DigiSoov OÜ · K. Kärberi tn 50-159, Lasnamäe, 13919 Tallinn, Estonia · info@digisoov.ee · +372 55 651 404.