Acceptable Use Policy & Content Complaints

Last updated: 8 July 2026

This policy sets out how the services of DigiSoov OÜ (registry code 11025977) may and may not be used, and how to report unlawful content or infringement of rights. It supplements our Terms of Service and applies to all customers and users of billing.digisoov.ee and our hosting, server and domain services.

Acceptable Use Policy (AUP)

When using our services, you must comply with the laws of the Republic of Estonia and the European Union and must not use the services to host, store, transmit or facilitate any of the following:

content that is unlawful under Estonian or EU law, or that infringes the rights of third parties;
viruses, malware or other tools intended to disrupt, damage or gain unauthorised access to systems or data;
unsolicited bulk or commercial e-mail (spam), or any related address-harvesting or sending infrastructure;
material inciting national, racial, religious or political hatred or violence;
phishing pages, credential theft, fraud or other malicious resources;
content that infringes copyright, trademarks or other intellectual property rights;
child sexual abuse material, or pornography involving minors, persons appearing to be minors, or animals;
the sale of goods restricted under Estonian law (such as alcohol, tobacco or medicines) without the required authorisation;
online casinos or gambling services operated without the relevant licences.

Network and resource abuse

You must not overload or disrupt shared infrastructure or engage in port scanning, denial-of-service (DoS/DDoS) attacks, or run open mail relays, proxies or DNS resolvers. Software that overloads, disrupts or damages a server must be removed within 12 hours of our notice. Full technical obligations are set out in the server service terms within our Terms of Service.

Enforcement

Where these rules are breached, we may — depending on the severity and the risk to others — issue a warning, remove or disable access to the content, or suspend or terminate the service, in accordance with our Terms of Service. Where the matter concerns unlawful content, we act as required by the EU e-Commerce Directive and the Digital Services Act.

Reporting unlawful content or infringement (notice & takedown)

As an EU-based hosting provider, we are not obliged to monitor the content our customers store, but we act on valid notices of unlawful content or infringement of rights. If you believe that content hosted on our systems is unlawful or infringes your rights (for example copyright or a trademark), please send a notice to info@digisoov.ee including:

your name and contact details (and, where relevant, the rights holder you represent);
a precise identification of the material and its exact location (URL, domain or IP);
an explanation of why the content is unlawful or which right it infringes, with a legal basis;
where you claim infringement of your rights, sufficient evidence that you hold those rights;
a statement that the information in the notice is accurate and submitted in good faith.

We review valid notices without undue delay and, where justified, remove or disable access to the content. We may inform the customer concerned and, where appropriate, provide them an opportunity to respond (counter-notice). Misuse of this procedure — for example knowingly false notices — may itself give rise to liability.

A note on the “DMCA”

The U.S. Digital Millennium Copyright Act (DMCA) does not apply to DigiSoov OÜ as an Estonian company. Copyright and content complaints are handled under EU and Estonian law using the procedure above. Notices referencing the DMCA are still accepted and processed on that basis.

Contact

DigiSoov OÜ · K. Kärberi tn 50-159, Lasnamäe, 13919 Tallinn, Estonia · info@digisoov.ee · +372 55 651 404.